Online Therapy
Through Zoom


Due to the spread of COVID-19, the majority of our clients and therapists moved to offer online therapy over a platform called Zoom. Although the practice will remain open for those clients for whom working face to face is essential, you may find it easier and safer to work with a therapist online.

Our counsellors and psychotherapists have worked online before the coronavirus emergency. They are able to provide equally effective treatments online and offline for individuals, relationships and even groups.


A person on a sofa with a laptop - online therapy through Zoom at Kensington Counselling Rooms

At Kensington Counselling Rooms, we have chosen the online service of Zoom, for the additional encrypted security it offers, which makes it more confidential than services like Skype and FaceTime.

Just as in face-to-face psychotherapy and counselling, with online Zoom sessions, we recommend that you take some things into consideration. We ask everyone who is interested in this service to make an initial appointment with the practitioner of your choice. During the initial appointment with your counsellor, you will decide whether this way of working is the most beneficial for you. Although some of you may choose to carry on the therapy online after the coronavirus epidemic, you will also have an option to have your therapy face to face at 125 Gloucester Road.

As with face-to-face work, privacy is extremely important. Our practitioners work in a safe, private environment with no interruptions, and if Zoom sessions are to be effective, it will be necessary for you to also find a quiet and private space, with no interruptions for each online appointment, so that privacy and confidentiality can be maintained in the work.

Although online Zoom sessions offer more flexibility around time and schedules, you would be expected to have the same commitment to your online therapy or supervision as you would be asked to have for any face-to-face appointments. Punctuality and commitment are just as important, when the work is happening via Zoom.

Technical advice (if needed)

When you sign up for your initial appointment with a practitioner of your choice (see below):
1. Your counsellor will send you a link to the appointment.
2. Please click on the link before the appointment to make sure you can access the waiting area.
3. The program will most likely ask you to install a small Zoom interface.
4. You can configure audio and video during the call (see video on the right).
5. At the time of your online zoom counselling session your therapist will admit you to the call.

Is zoom safe for counselling and psychotherapy?

In the US, health authorities specified criteria for safe online working for clinicians. Health Insurance Portability and Accountability Act, also known as HIPAA compliance, is awarded to services that provide sufficient encryption and privacy for remote therapeutic and medical work. Facetime, Skype, Facebook or Google are not HIPAA compliant as they collect personal information or listen to the conversations. In our conversation with Skype, we were told that they listen to some of the calls to ensure the best quality of their service. As much as this is great for their product, this is not suitable for the privacy that counselling and psychotherapy require.
Zoom is HIPAA compliant and has a strong privacy policy. Even though in March 2020, some journalist identified flaws in the system that made it more vulnerable to hacking or spamming, the company have resolved the issues and continuously works on making Zoom safe. With the most AES 256-bit GCM encryption, Zoom is as safe as a bank website and we recommed it to our therapists and clients.

Counsellors and Psychotherapists offering Online Therapy via Zoom

If you think that online Zoom sessions could be a good option for you, check our directory of practitioners, choose one, and then get in touch with them to arrange an appointment.

Click here to view Ashleen Neeson's profile

Ashleen Neeson

BACP Registered Counsellor & Psychotherapist

Working on Tuesdays, Wednesdays
Phone: 07901981050
Email: Ashleen@clearmindlondon.co.uk

Emily Cavendish

UKCP Accredited Psychotherapist

Working on Mondays, Tuesdays, Fridays
Phone: 07766140325
Email: info@emilycavendish.com

Click here to view Emma Myrtle's profile

Emma Myrtle

BACP Registered Counsellor & Psychotherapist

Working on Tuesdays, Wednesdays
Phone: 07562228022
Email: emma@emmamyrtletherapy.com

Click here to view Melanie Plant's profile

Melanie Plant

BACP Registered Counsellor & Psychotherapist

Working on Wednesdays, Thursdays
Phone: 07971647393
Email: melanie@melanieplant.com

Monica Mason Therapist

Monica Mason

BACP Accredited Counsellor & Psychotherapist

Working on Thursdays, Saturdays
Phone: 0777 989 3399
Email: monica@monicamason.com

Simon Wilson Stephens

BACP Registered Counsellor

Working on Tuesdays, Wednesdays
Phone: 07977 241 365
Email: simon@wilsonstephenstherapy.com

Camille de Stempel

BACP Registered Counsellor & Psychotherapist

Working on Tuesdays
Phone: 07801206199
Email: cdestempel@aol.com

Click here to view Emma Hanley profile

Emma Hanley

BACP Registered Counsellor & Psychotherapist

Working on Thursdays
Phone: 07561 516048
Email: emma@innershifttherapy.co.uk

Jodie Mainstone

BACP Accredited Counsellor & Psychotherapist

Working on Thursdays
Phone: 07903619191
Email: Jodie@mainstonecounselling.com

Natasha Micharina

BABCP Accredited Psychotherapist

Working on Mondays
Phone: 0203 290 7601
Email: natasha.micharina@gmail.com

Robin Robinson

BACP Registered Counsellor

Working on Wednesdays
Phone: 07983 248 558
Email: robin@robinrobinson.co.uk

Sian Morris, UKCP Accredited Psychotherapist

Sian Morris

UKCP Accredited Psychotherapist

Working on Wednesdays
Phone: 07905819925
Email: sianlouisemorris@hotmail.co.uk

Click here to see Adam Kincel's profile

Adam Kincel

UKCP Accredited Psychotherapist

Working on Wednesdays
Phone: 07920255542
Email: adam@gestalt.uk.com