Who We Are

This website, https://www.kensingtoncounselling.co.uk, is operated by Therapport Limited (“we”, “us”, “our”), which acts as the data controller for your personal data.

If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:

Email: info@therapport.co.uk

What Data We Collect

We may collect and process the following types of personal data:

Information You Provide Directly

• Name
• Email address
• Phone number
• Any information you include in contact form messages

Information Collected Automatically

• IP address
• Browser type and version
• Pages visited and time spent on the site
• Device and usage data

How We Use Your Data

We use your personal data for the following purposes:

• To respond to enquiries submitted via our contact forms
• To provide information about our services
• To manage and improve our website
• To comply with legal obligations

Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

• Legitimate interests – responding to enquiries and operating our services
• Consent – where required, such as cookies or marketing communications
• Contract – where processing is necessary to provide services
• Legal obligation – where required by law

Contact Forms

When you contact us via a form, we collect your name, email address, phone number (if provided), and message.

We use this information solely to respond to your enquiry.

We will retain this information for no longer than necessary, typically up to 12 months after your last contact.

Therapists Listed on Our Website

We provide a directory of therapists on our website. These profiles may include personal and professional information such as:

• Name
• Professional qualifications
• Contact details (such as email address and telephone number)
• Practice information
• Profile descriptions

Our Role

We act as a data controller for the information displayed within therapist profiles.

We publish this information on the basis of:

• Consent – where therapists provide their details for listing
• Legitimate interests – to operate a professional directory service

Accuracy and Updates

Therapists are responsible for ensuring that the information they provide is accurate and up to date.

We may verify professional details where appropriate.

Contacting Therapists

If you contact a therapist using the contact details provided in their profile:

• Your personal data is sent directly to the therapist
• The therapist acts as an independent data controller
• They are responsible for how your data is used and stored

Removal of Profiles

Therapists may request removal of their profile by providing one month’s notice in accordance with our service terms.

At the end of the notice period:

• The profile will be removed from public view
• Associated personal data will be deleted or anonymised, unless we are required to retain it for legal, accounting, or contractual purposes.

Cookies

We use cookies to improve your experience on our website. This includes analytics cookies provided by Google Analytics to help us understand how visitors use our site.

Where required, we will request your consent before placing non-essential cookies.

You can control or disable cookies through your browser settings.

Third-Party Services

We use trusted third-party providers to support our website, including:

• HubSpot – to manage and store contact form submissions and communications
• Google Analytics – to analyse website usage and improve performance
• Google Search Console – to monitor website performance in search results

These providers may process personal data on our behalf and may store data outside the UK. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR.

International Data Transfers

Some of our service providers are based outside the UK. Where personal data is transferred internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

Data Retention

We retain personal data only for as long as necessary:

• Enquiries: up to 12 months
• Analytics data: typically retained for up to 14–26 months, depending on settings

Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Request transfer of your data (data portability)
• Withdraw consent at any time

To exercise any of these rights, please contact us using the details above.

Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Links to Other Websites

Our website contains links to third-party websites, including social media platforms.

We are not responsible for the privacy practices of these websites. Please review their privacy policies separately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page together with an updated revision date.

Acknowledgement

By using our website, you acknowledge this Privacy Policy.

Who We Are

This website, https://www.kensingtoncounselling.co.uk, is operated by Therapport Limited (“we”, “us”, “our”), which acts as the data controller for your personal data.

If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:

Email: info@therapport.co.uk

What Data We Collect

We may collect and process the following types of personal data:

Information You Provide Directly

• Name
• Email address
• Phone number
• Any information you include in contact form messages

Information Collected Automatically

• IP address
• Browser type and version
• Pages visited and time spent on the site
• Device and usage data

How We Use Your Data

We use your personal data for the following purposes:

• To respond to enquiries submitted via our contact forms
• To provide information about our services
• To manage and improve our website
• To comply with legal obligations

Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

• Legitimate interests – responding to enquiries and operating our services
• Consent – where required, such as cookies or marketing communications
• Contract – where processing is necessary to provide services
• Legal obligation – where required by law

Contact Forms

When you contact us via a form, we collect your name, email address, phone number (if provided), and message.

We use this information solely to respond to your enquiry.

We will retain this information for no longer than necessary, typically up to 12 months after your last contact.

Therapists Listed on Our Website

We provide a directory of therapists on our website. These profiles may include personal and professional information such as:

• Name
• Professional qualifications
• Contact details (such as email address and telephone number)
• Practice information
• Profile descriptions

Our Role

We act as a data controller for the information displayed within therapist profiles.

We publish this information on the basis of:

• Consent – where therapists provide their details for listing
• Legitimate interests – to operate a professional directory service

Accuracy and Updates

Therapists are responsible for ensuring that the information they provide is accurate and up to date.

We may verify professional details where appropriate.

Contacting Therapists

If you contact a therapist using the contact details provided in their profile:

• Your personal data is sent directly to the therapist
• The therapist acts as an independent data controller
• They are responsible for how your data is used and stored

Removal of Profiles

Therapists may request removal of their profile by providing one month’s notice in accordance with our service terms.

At the end of the notice period:

• The profile will be removed from public view
• Associated personal data will be deleted or anonymised, unless we are required to retain it for legal, accounting, or contractual purposes.

Cookies

We use cookies to improve your experience on our website. This includes analytics cookies provided by Google Analytics to help us understand how visitors use our site.

Where required, we will request your consent before placing non-essential cookies.

You can control or disable cookies through your browser settings.

Third-Party Services

We use trusted third-party providers to support our website, including:

• HubSpot – to manage and store contact form submissions and communications
• Google Analytics – to analyse website usage and improve performance
• Google Search Console – to monitor website performance in search results

These providers may process personal data on our behalf and may store data outside the UK. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR.

International Data Transfers

Some of our service providers are based outside the UK. Where personal data is transferred internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

Data Retention

We retain personal data only for as long as necessary:

• Enquiries: up to 12 months
• Analytics data: typically retained for up to 14–26 months, depending on settings

Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Request transfer of your data (data portability)
• Withdraw consent at any time

To exercise any of these rights, please contact us using the details above.

Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Links to Other Websites

Our website contains links to third-party websites, including social media platforms.

We are not responsible for the privacy practices of these websites. Please review their privacy policies separately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page together with an updated revision date.

Acknowledgement

By using our website, you acknowledge this Privacy Policy.